For refund requests please including photos of all the items you have received.

Step 1

Take a photo of the packaging materials and the packages.

Step 2

Take a close up photo shipping label.

Step 3

Take a photo of the package label showing the quantity amount.

Step 4

Please send all of the photos you’ve taken along with your ORDER NUMBER using:

Email: [email protected]


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Our lawyers have advised us to create a refund policy even though we very rarely have a problem with getting our customers their products. Regardless, here it is:

If a shipment gets lost, stolen or goes missing somehow, Dank Vape Carts will notify you and offer the option for a 1 time reshipment (BUT ONLY UP TO $425). Such offer is valid once for each patient. There won’t be any exceptions to this refund policy. If you are ordering more than $425 worth of product and feel nervous about losing a package then please break up your shipments into smaller quantities.

A patient will only qualify for a refund if the Vape wasn’t received in whole, and in 7 or more business days of the delivery date our delivery service provider quoted has elapsed.

Dank Vape Carts has to review a refund case before issuing refund. This review will under normal conditions take 7-10 business days.